Course Objective
This entry-level course provides an excellent introduction to the latest version (V3) of the IT Infrastructure Library (ITIL). At the end of the course delegates have the opportunity to sit the industry recognised examination – ITIL V3 Foundation.
Delegate Profile
This course is suitable for anyone who wishes to develop his or her career by attaining a formal qualification in IT Service Management. It is especially beneficial for those individuals who have responsibility for designing and/or implementing Best Practice solutions for IT Service Management.
This course is suitable for all levels of IT Staff but being a non-technical course it is also suitable for non-IT staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.
Topics Covered
The following topics will be introduced during the course:
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Introduction
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Introduction to IT Service Management, the Service Lifecycle and Best Practice
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Key Principles and Model of IT Service Management
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Distinction between Functions, Roles and Processes
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Service Culture
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Key Principles and Models of IT Service Management
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The objectives and basic concepts of Demand, Financial, Service Catalogue, Availability, Capacity, Supplier, Information Security, IT Service Continuity, Service Asset and Configuration, Release and Deployment, Event, Problem & Access Management, and Request Fulfilment are introduced.
Trainer Profile
100% Effective Training's ITIL V3 training is delivered by fully accredited and highly experienced trainers. As well as being fully qualified, 100% Effective Training trainers also have considerable experience of implementing the Best Practice approaches that we train delegates to use.
Duration
This course takes place over three days, including the optional ITIL V3 Foundation examination. Delegates should be aware that considerable evening preparation and consolidation will be required by those who wish to pass the exam.
Location
100% Effective Training are currently offering ITIL training courses in Norwich and Cambridge on a monthly basis. All venues have been chosen for their modern equipment and ease of access from major road, rail and air routes. Alternatively client events can be arranged on-site or at a suitable venue nearby.
Course Arrangements and Cost
Open course places cost £695+VAT per delegate. Overnight accommodation can be booked on request at preferential rates.
Included in the cost of the course are:
Joining instructions, including pre-course exercises, are sent out approximately 2 – 3 weeks before the course start date.
We would be pleased to provide a quote for an in-house event, based on location and delegate numbers. Please contact us for further information.
For more information, please contact us 0845 070 2987
