ITIL Overview Courses

Course Objective
This course introduces delegates to the areas of ITIL that are relevant to their organisation. The course provides an overview of what ITIL actually is, what the benefits are, and how it is relevant to everyone delivering services to a customer.

Delegate Profile
This course is suitable for all levels of IT staff but being a non-technical course it is also suitable for non-IT staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.
This course is also suitable for senior managers considering the introduction of ITIL Service Management into their organisation.

Topics Covered
The content of the course and the subject areas to be covered will be agreed prior to the event but main topic areas will be:

• Background to ITIL

• Service Desk

• Incident & Problem Management

• Change & Release Management

• Configuration Management

• Service Level Management

100% Effective Training's flexible approach to course content allows us to:

• Tailor the content of the course to match the client requirement

• Concentrate on the areas relevant to the organisation

• Ensure that the course provides maximum benefit

• Deliver key messages to staff and by doing so play a key part of an organisation's implementation communication and awareness campaign

Attendance on this course will enable participants to:

• Understand the key principles and terminology used within ITIL and IT Service Management

• Understand why ITIL is so important today

• Explain the key benefits of an IT Service Management based approach to Service Management

• Understand why ITIL (and which parts of ITIL) are being implemented within the organisation

• Become active participants in the implementation process

Trainer Profile
100% Effective Training's ITIL V3 training is delivered by fully accredited and highly experienced trainers. As well as being fully qualified, 100% Effective Training trainers also have considerable experience of implementing the Best Practice approaches that we train delegates to use.

Duration
This is a one-day course nominally running between 10 a.m. and 4 p.m.

Course Arrangements and Cost
Included in the cost of the course are:

• Joining instructions

• Printed course material

The cost of an in-house event depends on location and delegate numbers. Please contact us for further information.

For more information, please contact us 0845 070 2987