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How to be Assertive

Overview / who should attend and why?

This course encourages individuals who occasionally feel submissive or aggressive to use more assertive behaviour.   It looks at how we can communicate positively with people, looking towards win-win situations, whilst standing up for their ideas but showing respect for others. 

Targeted at anyone who wishes to be more assertive in their communication and relationships with others and who want to better handle aggression or submissive behaviour from others.

Course Objectives / Benefits

This course is about being more effective, positive and competent in the workplace, learning to be specific, stay relevant and achieve positive outcomes. It will help you make a plan for realistic change and enable you to realise the benefits of assertive behaviour. You will learn to say ‘no’ effectively, give and receive criticism and recognise and deal with fear.

Course Content

• Define assertiveness
  • Benefits of being assertive
  • Be assertive in the right situations
• Understand different levels of assertiveness
  • Self-perception questionnaire
  • Submissive/aggressive behaviours, their definition and body language
  • The difference between submissive, aggressive and assertive behaviour
• The six elements of assertiveness
  • Listen, understand, say what you think and feel
  • Be specific, stay relevant and achieve positive outcomes
• Barriers to assertiveness
  • Recognise and deal with fear
• Assertive techniques
  • Persuasion skills and coping with criticism
• Action
  • What have you learned?
  • Apply learning to your own situation
  • Plan for realistic changes

Costs / Duration and Location

• The cost of this training course is £400 per day plus VAT
• The duration is 2 days
• Various locations throughout the UK, please contact us for dates and locations