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 Performance Management

Overview / who should attend and why?

Performance management skills are used by HR Professionals or Managers  to ensure their staff perform effectively.  HR Professionals and Managers who wish to develop their teams’ full potential, enabling their staff to exceed even their own personal expectations.

This involves identifying skills, setting clear objectives, and measuring team and individual performances. Staff who understand what is expected of them are more motivated and perform more effectively.

Course Objectives

• How to identify, encourage and enhance effective behaviour at work
• How to plan, structure and run the performance appraisal meeting
• Identify the most appropriate performance measurement techniques and systems for an organisation
• How to link rewards to measured performance
• Using performance management to reinforce and drive human resource strategy
• Understand the limitations of performance management
• Dealing with difficult situations and handling different staff reactions
• Understanding the benefits of coaching and mentoring

Course Content

What is the purpose of having a performance management process

• Performance versus satisfaction
• Performance Management versus Performance Appraisal
• Performance Management cycle wheel

Setting performance measures

• Performance standards
• Personal objectives
• SMART objectives

Monitoring performance

• Ways of monitoring
• The importance of regular performance reviews
• Giving feedback
• Managing satisfaction

Communication skills

• Listening
• Asking questions
• Reflecting back

 The Appraisal meeting

• Preparation
• Running the meeting
• Do’s and Don’ts of appraisals

Counselling skills

• Dealing with reactions
• Using feedback as a way to support and coach

Maintaining Motivation

• The top motivators
• How to apply motivation into Performance Management
• Key principles of motivation

Costs / Duration and Location

• The cost of this training course is £850 + VAT 
• The duration is two days day 9:00 till 16:00
• Various dates and locations, see course calendar or contact us for further information