Counselling Skills for Managers

Overview / who should attend and why?

Most orgnaisations in today’s competitive environment have to make changes which affect their workforce. Sometimes change results in higher stress levels, lower morale, insecurity and a reduction in commitment and motivation. Counselling skills, if applied in the correct manner can assist staff to improve their performance and reduce absenteeism or staff turnover.

This course is designed to equip managers and supervisors with foundation counselling skills and to raise their awareness of the organisational benefits of helping staff to resolve their problems.

Course Objectives

At the end of the programme, participants will be able to:

• Define coaching and how it differs from other styles of leadership.
• Identify and practice key coaching skills.
• Apply practical models and tools for planning and structuring coaching sessions back in the workplace.
• Develop an action plan for building their coaching skills back in the workplace
  

Course Content

• Identify when it is appropriate to use counselling skills
• Define the term 'supervisor' and state its importance to the manager acting as counsel
• Define and identify counselling skills
• Use foundation counselling skills
• Recognise the personal dilemmas managers may face when called upon to counsel colleagues
• Identify when it is appropriate to refer staff to professional organisations
• Have produced a Personal Skilled Counselling Action Plan for implementation back at the workplace
  

Costs / Duration and Location

• The cost of this training course is £300 per day ex VAT
• The duration is two days 9:00 till 16:00
• Please contact for locations