Dealing with Discipline and Grievance Procedures

Overview / who should attend and why?

Attendees will gain an overview of relevant legislation and best practice in dealing with grievance and discipline issues.

Any manager or staff involved in dealing with employees’ disciplinary or grievance situations, you will learn how to handle difficult situations face to face.

Course Objectives

Awareness of the legislation surrounding disciplinary action in organisations

• Understand what constitutes an informal or formal grievance
• Understand how current and future work practices meet best practice
• Gain practical knowledge and skills in dealing with vital issues in the workplace
• Recognise sources of information to assist participants back in the workplace

Course Content

Relevant knowledge

• Understand how the legal framework affects discipline in the workplace
• Define what actions should be taken at differing levels of action
• Understand how grievances are initiated and how to deal with them

Practical skills’ awareness

• Recognise how to handle informal or formal disciplinary situations
• Understand fair reasons for dismissal
• Understand various levels of disciplinary and grievance actions
• Recognise the wider issues when making decisions
• Review measures in place to identify performance improvement and development needs

Reviewing effectiveness of current practices

• Discuss how current practice operates and its effectiveness
• Understand the importance of procedure and confidentiality
• Action planning for future developments back in the workplace

Best Practice

• Review policies and procedures to ensure best practice
• Identify how employees should be treated
• Recognise the rights of employees and employers
• Understand how organisational actions in dealing with people influence short and long term effectiveness
• Define the importance of documentation and consistency

Resources and information

• Understand the HR roles within the organisation and acknowledge when specialist support is required
• Recognise sources of advice and information
• Measure and evaluate the benefits of external support

Costs / Duration and Location

• The cost of this training course is £425 + VAT
• The duration is one day 9:00 till 16:00
• Various dates and locations, see course calendar or contact us for further information