How to make conference calls 100% effective - Facilitation
for conference calls
Overview / who should attend and why?
With the use of technology becoming easier
and cheaper, with more and more people working from home and
in virtual teams, it is essential that our virtual meetings
are effective. If you have ever been involved in conference
calls or videoconferences either in this country or across the
globe then you will realise how much time and effort is wasted
through badly run meetings. This course has been developed to
help managers to run effective conference calls and video calls.
It explains the typical issues faced with virtual working and
how to use the art of facilitation to make all your virtual
meetings effective. If any of the following seems familiar to
you, then this is the course to solve your issues: -
- Attend conference calls where either you or others say virtually
nothing?
- You attend calls where there is no clear objective or you
don’t know why you are on the call?
- You attend calls where there is no output or actions?
- You don’t know who is on the call or why?
- The calls over run and you feel it was a waste of time?
- There is no agenda or structure and the call meanders?
- This course is designed to improve your calls through explaining
the simple rules and how to facilitate a call to be successful.
The course can be run either in a training room or virtually.
Course Objectives
At the end of the course participants will
be able to facilitate calls more effectively. The objectives
of the course are: -
- To provide an understanding of the behaviour of people on
calls and how it will affect them
- To understand and practise the role of a facilitator in a
conference call
- To introduce and practise the tools needed to run a conference
call
- To understand how to control and obtain the best results from
a group on a call
- To understand how to plan and run an effective meeting to
meet objectives
- To understand and practise, presentation, communication and
motivational skills.
Course Content
The course covers the following areas through
the use of theory, but more importantly, practise sessions where
feedback is given in order that the delegates obtain individual
advice.
- The facilitation process and how it will transform calls –
How to run sessions using a facilitator and how to obtain the
many benefits it brings.
- The role of a facilitator in conference calls – What
is a facilitator, and the many different roles are explained
and discussed.
- Understanding and managing groups – Through understanding
how groups interact and develop, we can focus and ensure they
grow and provide results. How to manage issues such as conflict
in a group.
- Managing consensus – Methods and tools for decision-making
and an understanding of the decision making process.
- Communication skills – Facilitation requires individuals
to be confident, motivators, presenters and have good listening
and questioning skills, each of these areas will be examined
and practised.
- Personal development action plan – Each delegate, through
feedback and individual counselling will develop a plan to ensure
continued improvement after the course. They can also discuss
individual needs, concerns and problems.
Benefits of attendance
- You will run calls efficiently and professionally –
leading to saved time, effort and with a higher quality output
- You will understand groups, how to control and develop them
in a call environment
- You will understand and practise problem solving tools in
a call environment
- You will develop your communications, presentation and people
skills in a call environment
- You will develop a personal action plan and have the chance
to discuss your role with the group and trainers in a safe environment.
- Your facilitator will have been trained in tools and techniques,
which can easily be passed on to others.
Costs / Duration and Location
- The cost of this training course is £400 per day
- The duration of the course is one day from 9:00 till 16:00
- Location will be determined by requests
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