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At the heart of NLP is the study of the most effective people in a particular field. What makes one person so much more effective than another? Over the last 20 years, John Wellwood has worked with, and trained individuals as business improvement professionals. He has managed to study the best business improvement individuals, consultants and leaders at first hand in 14 countries and in some of the world’s largest companies. This education seminar is designed to pass on this learning and train you to be more effective in transforming your business, yourself and others.
John’s studies have shown him that to be effective in transforming processes and businesses, you need some particular skill sets. Technically you need to know how to assess and identify the issues and opportunities in a business. You then need to have a vast tool set to call on to solve those issues, including Lean and Six Sigma. You then need to be able to run a successful project from identification of an issue to resolution. However the most important skills needed to improve businesses are the key skills most of us are never trained in. They are the skills most managers are sadly lacking in, namely behavioural skills.
Effective business improvement consultants have the ability to influence every level in an organisation. They understand themselves and others. They can hold an audience of either 1 or 100 in the palm of their hand as they explain things, or ask for help. They can explain complex situations simply and in terms the other person or group will understand. They can cope with resistance to change or concerns about a development. They have the ability to be liked, or at least respected. They manage to get people to do things they might not want to do, and ultimately they change businesses and process and make a difference through enthusiasm, drive and motivation.
We will assume that you have the key skills of business problem identification, business process improvement such as Lean and Six Sigma. That you have the fundamental ability to present, facilitate and manage others. This education will help you with the harder parts of business improvement - first understand yourself, then others, and then how to influence and change individuals and businesses.
We not only show you how to be more effective and influence others, but also explain why these approaches work. We will practise the use of tools, techniques and theories to work out what is best for your personal development.
This education extravaganza starts before you arrive with us. You will be tasked with completing some pre reading, self assessments, watching videos and thinking about what you really need to develop and improve. You will then spend 5 days working with our experts, peers and yourself to understand and develop to become more effective. You will then be assigned an individual coach who with steer you to the end of your journey. That journey will provide you with a worldwide recognised certificate which will prove that you not only understand these skills but have applied them.
We pride ourselves in transforming individuals to make them more effective and successful in building their businesses and companies. We have worked for over 20 years to understand the key elements that make some individual’s successful and other fall by the way side. Let us pass on the skills and thinking to make you a success.
| Why is this course essential? |
For many years businesses have used approaches such as Lean, Six Sigma, JIT, BPR etc to try and improve their companies. Many hours of training are given in the technical tools associated with these initiatives. The problem is that once you understand the mechanisms and how to use them the tools are fairly straight forward. Why then do many companies not see the benefits of their investment in the approaches? There are a number of reasons including politics, lack of senior management commitment etc. However one of the fundamental root causes is that the people chosen to run projects and solve problems do not have or are not given the key skills they need to be a success.
You can generate the best solution in the world but if other people do not accept it and use it then it was a waste of time. From our decades-long experience of training and working in this arena we believe that the root cause is a distinct lack of understanding and training in the behavioural aspects of change, interaction and influencing.
The course is designed to fill the gap - giving you insight into the other elements you need to be successful. We will explain the concepts, practise their use and guide you to become a 100% Effective business improvement person.
The following headings are expandable, click each box to reveal it's contents;
This influencing and behavioural skills training course is designed for anyone who is or has been involved in business improvement of any kind. Whither it is Lean, Six Sigma or continuous improvement of any kind then this course is designed with you in mind.
Change managers, continuous improvement manages / directors, green or black belts, consultants or change agents. The skills you will learn on this training program will enable you to transform yourself and how you obtain results in your business.
Below we have developed 2 checklists or self assessment guides to check if you need this training. Please be open and honest when you review our lists. If you get to the end and feel that you don’t need this training then we are delighted as you must be highly successful in your field.
Skills needed to be 100% Effective in your business improvement role.
To check if you have the skills needed to be 100% Effective business improvement person review the list below, which skills do you need to develop?
- Understand the technical skills – how to run projects, understand and analyse situations, how to develop solutions and implement them
- Lean
- Six Sigma
- Theory of Constraints
- Business Process Reengineering
- Facilitation
- Presentation
- Questioning and listening
- Project Management
- Basic Finance
- Basic Problem Solving
- Understand change
- why do people resist change
- What makes a person want to change
- What makes a person change
- Understand / motivate your self
- Understanding the effect others have on you and how you react and how this affects your behaviour
- Be outcome focused
- Have composure and self control in all situations
- Take responsibility for your own actions and tasks
- Understand other people and what makes them tick
- Understand and influence others
- Influence every level in the organisation to accept change, provide data and suggest improvements
- Build rapport with individuals and groups you have never met quickly and effectively - face to face over the phone and via email
- Feel at home with and work at every level in an organisation
- Have the ability to challenge stakeholders while maintaining rapport and relationships
- Work with and build teams effectively
- Ability to build effective teams
- Ability to motivate self and others
- Understand how to network and get people to help you willingly
- Present, facilitate and sell change
- Facilitation and presentation skills which are highly effective
- Have the ability to sell concepts, ideas and change at all levels of the organisation
Review the following list and identify which areas you have experience or require development in
- Find it difficult to build rapport with people you don’t like or agree with
- Find it hard to build rapport with groups you have never met quickly and effectively
- Find it difficult to understand why some people react in the ways that they do
- I use the same presentations when I am presenting to the board as I do to everyone else in the organisation
- I can’t always explain things to people and get them to buy into the new ways of working
- I don’t always get people to complete tasks I ask them to do
- I can’t seem to sell very well
- I don’t always identify an outcome from every activity I undertake
- I don’t understand myself and why I act and behave in the ways that I do
- I don’t really know why people resist change when I try to implement new processes, methods or ways of working
- I am not very good at building rapport with people on the phone
- I am not very good at building rapport with people via email
- My written communications are not always totally understood by all
- I sometimes find it hard to motivate others to change
- I sometimes find it hard to motivate myself
- My presentations are not always well received or understood
- My presentations are sometimes seen as a bit boring, flat or non dynamic
- I don’t always engage with every member of a team or group when I am working with them
- I don’t always get the most out of a group of people
- I tend to work with people I know and like
- I find it hard to build teams quickly to a point where they gel
- I am good at working at the shop floor level but find it very hard at senior management level
- I am good at working with mangers and at board level but find it hard with shop floor personnel
- I find it hard to network and call on networks to help me
- I hate networking events and the concept of calling on my network
- To ensure that business improvement works in an organisation
- To provide delegates with an understanding of themselves and others
- To enable delegates to transform the way they currently engage, develop solutions and implement change in an organisation
- To explain why improvement attempts in the past have not worked
- To explain how to gain influence over others
- To provide delegates with a certified certificate to show their new skill set
This 5 day course is designed to stimulate, educate and motivate you to change yourself and how you approach others. The course will start with some pre work – self assessment questionnaires, pre reading, review of videos and thinking about and asking you to bring issues and problems regarding behavioural change. The 5 days will be long and intense and will challenge you to look at yourself and others. Practical exercises will be used to demonstrate the items covered on the course and assignments will be allocated for personal development over the duration of the training.
Pre Work
- Self assessment questionnaire
- Pre-reading materials
- eLearning
- Reflection on personal challenges
Day 1- 5
- ExercisesD
- Discussions
- Self learning
- Reflections on your current issues
Follow up
- Three 1 hour telephone coaching sessions
- Presentation to trainers via webcast
- Certification
At the end of the training you will be provided with 3 coaching sessions to discuss your own personal journey to become 100% effective and to document your new skills and prove that you have applied the learning. You will then present these finding to our consultanst who will then provide you with your diploma in NLP, influencing and behavioural change for business improvement backed by INELPTA one of the world leading behavioural change bodies.
Put simply anyone who is has any involvement in business or continuous improvement. Six Sigma Green and Black Belts, Lean practitioners, individuals running projects, managers wishing to improve their companies, people targeted with improving a process will all obtain massive benefits from attending this course
Delegates who attend from an individual company will see a dramatic change in the attitudes, abilities and the approach of their people. They will also observe that the individuals drive the following for the company
- Solutions identified will be accepted in the organisation leading to dramatic improvements in business performance
- A deeper understanding of others will identify issues and root causes unknown before
- Teams will function quicker and more effectively
- Your delegate will show more confidence and presence at all levels
- Your delegate will be able to work with every level in the organisation
- Your delegate will represent themselves with more authority and self awareness
- Your delegate will get things done quicker and will make them stick in the organisation
- Your delegate will drive change in the organisation
The training will teach you models, approaches, techniques and tools to help you develop into a 100% Effective Business Improvement person. The programme addresses key aspects of both personal and others behaviour. It will ultimately make you more effective in:-
- Understanding yourself
- To improve your own motivation
- To develop your self-awareness and how you impact yourself and others
- To increase your confidence and presence
- To have a greater ability to break through personal blocks and perceived limitations
- Fine-tune your senses to be able to read yourself and others better
- Increase your ability to be flexible in different situations to achieve goals
- Be able to change the content and meaning of difficult experiences so they can be turned into positive resources
- Understanding others so that you can
- Motivate them to change personally and collectively
- Influence them to accept change
- Build relationships with every level and all types of people
- Build teams quickly and effectively
- Understand why people react and behave as they do so you can see the world from their view point to influence new behaviours and changes
- Communicate more effectively
- Use language which engages everyone
- Restructure communications so they are easily understood
- Increase skills of observation to build rapport and influence groups and individuals
- Develop and become effective at networking and relationship building
- Improve your personal development
- Obtain a worldwide recognised diploma in NLP, influencing and behavioural change
- Develop a wide range of practical approaches for enhancing one’s work, career and personal life
- Enjoy greater organisational impact and influence
- Improve your personal impact
- Set and achieve outcomes and goals based on behaviours
- Increase personal presence and charisma
- Influence others at all levels
- Ensure that change and improvements stick in an organisation
- Identify true root causes
- Identify and remove barriers to change
- Develop your coaching skills and ability to develop others
- Develop your leadership skills
The training is highly practical and experiential. Each day we will introduce you to theories around behavioural skills as well as tools and techniques, workshops and exercises to practice and improve your behavioural and change skill sets. The course covers:-
- What is needed to be 100% Effective as a business Improvement person and why are they important
- Why do people resist change?
- What influences us and others so
- Understand different influencing styles and which is your preferred approach
- The history of neuro linguistic programming: where NLP comes from and the theories it draws upon
- The Three Legs of NLP: the key principals of working with NLP
- The NLP Communications Model: a model that explains how we each create our own reality and make sense of the world differently
- The presuppositions of NLP: the beliefs that help us become more resourceful and successful in facilitating positive change
- The Present to Desired State Model: enlisting additional resources from our unconscious to make change successful
- Rapport, pacing and leading: developing the ability to establish and maintain successful relationships with anybody, an effective way of influencing somebody else’s state of mind and behaviours
- Sensory acuity: increasing one’s skills of observation to be able to read shifts in somebody’s emotional state
- Well-formedness conditions for Outcomes: how to create outcomes that are both motivating and achievable
- An introduction to Submodalities: working with the code we use to store memories, so we can change unhelpful experiences into more positive ones
- Chunking: working at different levels of information to bring solutions to knotty problems
- Representational systems: how our experience of the world through our five senses is reflected back in our communications
- Predicates : using sensory-based language to make our messages more compelling and to enter into rapport with others
- State management: learning how to change an unresourceful state of mind to a resourceful one
- Simple kinaesthetic Anchoring: the art of changing our emotional state fast!
- An introduction to Timelines.: gaining insight by projecting into the future
- New Behaviour Generator pattern: an NLP pattern for rehearsing future performance combining many of the tools above.
- How to understand yourself to increase your motivation, drive and why you are like you are
- How to understand others that you can build rapport, influence and motivate them
- How to change behaviours, attitudes and approaches
- How to influence individuals on a one to one basis
- How to influence groups when you are presenting and facilitating
- How to achieve your goals – outcome thinking
- How to influence via email, phone and written communication
- Qualities of leadership and how to demonstrate them
- How to influence with your state, set up and credentials
- Case studies to practise your new skills
- Personal development following the course
- Certification and coaching process
This is an internationally recognised qualification. Following completion of the certification process you will obtain 2 certificates. Firstly you will be awarded the INELPTA NLP diploma. This diploma shows a deep understanding and application of the key skills associated with NLP. INELPTA are the number one body for certification in the world of NLP. You can obtain more information by clicking this link. Secondly you will be awarded the 100% Effective certificate in Influencing and behavioural change. This highlights to anyone your skills in this area and is backed by our verification process for future or current employers to ask how and when you certified.
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